Wondering when your order will arrive? Need to change something about an order you've placed? You can now review and revise your order so that it's just the way you want it by visiting Your Account on the menu.
Please note:  For security reasons, we can only modify orders or send account information when the request comes from the email address that is associated with your Account.

Not receiving a reply to your query?
Problem: You have used our email form to contact us, but have not received a reply. Why?  Your ISP or e-mail client may be blocking our return e-mail.
If you suspect this is happening, please consult the Help section of your email program to see how to relax or remove the settings that filter or block our mail. Once you've established that you should be able to receive mail from us, please contact us again with your question. Alternatively, just telephone us on our 0800 number.

Need answers quickly?  Click Contact Us to email your query our customer service department. We'll be happy to assist you.

Language. We can only read and respond to messages in English.

GST is additional to all products and services delivered in New Zealand.

We ONLY accept Purchase Orders from Schools and Government Organizations.
All other Purchase Orders must be pre-paid. Contact us for details.

Graphica Technologies reserves the right to determine applicability.
Custom and made-to-order equipment or supplies is excluded.
DO NOT discard any packing until you have determined the item is in acceptable condition and does not need to be returned for any reason.

MACHINERY IS SOLD 'AS IS'
All laminating and associated machinery is now sold 'as is. No returns accepted.

RETURNS FOR DAMAGED MERCHANDISE
It is the customer's/receiver's responsibility to note and report any damage or possible damage to the delivery driver upon delivery.
Damaged or missing items must be reported to Graphica Technologies within 48 hours of receipt.

We will file damage claims with the carrier. It is the customer's responsibility to keep the package in the condition it was received and have it available for the carrier to pick up and inspect. Failure to do any of the above may invalidate the claim or delay the claim process, which in return can invalidate or delay the credit process to your account.

SHIPPING PROCEDURES FOR RETURNS
Customers are responsible for any returned freight charges.
All items must be in their original box and packaging and returned via insured, pre-paid freight to our depot or the address specified by our Customer Service Representative.
We strongly suggest shipping with a carrier that provides proof of delivery, as items lost or damaged in transit cannot be credited back.

SHIPPING CHARGES
Graphica Technologies will pay return shipping charges ONLY for items shipped to you in error or received damaged. Otherwise, shipping charges are non-refundable.

QUESTIONS?
Just contact us. We're friendly and reasonable.

SECURITY
We use the MOST UP-TO-DATE secure encryption technology to ensure your safe shopping experience.

PRIVACY
We will NEVER share or sell your information to anyone... ever. Your data is always kept securely.

We are human and we can make mistakes. When we do, please give us an opportunity to correct the problem by contacting us directly. We would appreciate that.

These numbers are different due to our accounting and despatch processes. We use them this way to properly track your order through our system.

When an Order Number is assigned, you may use it for all future references to that purchase.